Terms & Conditions

ONLINE SHOPPING

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

CONTACT DETAILS

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

ORDERS

Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

We cannot accept orders from persons under the age of 18. Orders placed using a debit/credit card must be based within the United Kingdom. Unfortunately, we do not accept non-UK credit or debit cards.

EXPECTED ARRIVAL OF DELIVERIES

All orders received online at BENJAMIN RAIN LTD are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 2-4 working weeks. Please see the delivery information on the Shipping and Returns Policy pages for more specific information.

DELIVERY ADDRESS

All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged. Please note, orders paid using Interest Free Credit must be delivered to the same address as the billing address used to pay the deposit.

LOST PACKAGES (this does not include bespoke/repairs/remodel)

Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from BENJAMIN RAIN LTD.

CREDIT/DEBIT CARD PAYMENT

We will contact your payment card company for authorisation when you place your order. Your payment card will then be debited when we pick your order for despatch. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Discount Terms & Conditions

The following terms apply to all promotions unless otherwise specified

Offers apply to full price selected items only, while stocks last and are subject to availability.
Benjamin Rain reserves the right to withdraw or amend this offer at any time.
No cash alternative can be offered.
Offers cannot be used in conjunction with any other promotion or promotion code.
For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
For bespoke jewellery, wedding rings, engagement rings and repairs the discount will be applied when the valid in store discount code is presented to a member of staff on valid products.
Benjamin Rain reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
Only one discount can be used per single transaction.
Delivery is subject to stock/size availability and usually within 1-5 working days.
Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.
Discounts cannot be applied to any design services, including, 3D prints, renders, 3D scans, designs and sketches.
Discounts cannot be applied to any price to get a quote for any jewellery or repairs.

REPAIRS AND BESPOKE COMMISSION

Please note, any use of the Service or purchase made through the Service constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this Service shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Costs and timescales of design and/or repair work are estimates only. If upon inspection further work or parts are found to be required a re-estimate for the cost and the timescale will be provided.

To proceed with a bespoke commission including any wedding ring, engagement ring, fitted engagement ring and repair, payment of a minimum of 100% of the estimated price is required. This payment is non-refundable. Work may not start before this payment is taken. If the work is cancelled after the deposit is taken it will not be refunded as it is non refundable and bespoke work.

Products deposited with us for design or repair services will only be released for collection on production of the receipt we issued when you deposited the Product with us.

ALL DEPOSITS AND WORK IS NON REFUNDABLE

Third-Party Involvement:
- Items entrusted to Benjamin Rain LTD may be sent to third-party entities for various processes, assessments, or services.
- Third parties may include, but are not limited to, gemmological laboratories, stone merchants, or specialised service providers.
- Benjamin Rain LTD does not accept any responsibility for damage or loss of customers items caused by third-parties.
Loss of Items After Posting:
- Benjamin Rain LTD holds no responsibility for any loss or damage to items once they have been posted or shipped.
- Customers are strongly encouraged to utilise reliable shipping methods with tracking and insurance to safeguard their items.
Package Loss Disclaimer:
- In the event of any package being lost during transit, Benjamin Rain LTD disclaims any responsibility.
- Customers are urged to select shipping options that include insurance and tracking to mitigate the risk of loss.
Customer Awareness:
- Customers are responsible for being fully informed and accepting these terms and conditions before engaging in transactions with Benjamin Rain LTD.
- By proceeding with services, customers acknowledge and agree to the stipulated terms, including the acknowledgment that Benjamin Rain LTD is not liable for any loss of items once posted or during third-party processes.

ALL REPAIRS AND BESPOKE WORK ARE NON REFUNDABLE

IF YOU HAVE CHOSEN THE INCORRECT RING SIZE, AN ADDITIONAL FEE WILL BE REQUIRED TO RESIZE

ALL DEPOSITS AND WORK IS NON REFUNDABLE

REMODELLING JEWELLERY COMMISSIONS

Risks During Re-modelling:

During the remodelling process, stones, including diamonds, are susceptible to breakage.
The customer assumes full responsibility for any breakage; re-modelling is carried out at their own risk.
Quotes for the replacement of broken stones are provided on a case-by-case basis.

Stone Assessment:

Un-set stones are thoroughly examined for existing damage and assessed for their suitability for re-mounting.
In cases of uncertainty about stone nature, expert stone merchants are consulted for identification.

Identity Confirmation:

Customers have the option to certify the identity of their stones through a gemmological laboratory.
Charges for identity confirmation services apply and can be provided upon request.

Bespoke Design and Trade-In:

Following the removal of stones, the bespoke design service can proceed.
Customers can choose to trade in old gold or platinum, offsetting it against the purchase price of the new item.

Risks of Remodelling from a Melt:

Gold not refined and re-alloyed to 9ct or 18ct may register a lower carat grade at the assay office due to impurities affecting overall carat.
9ct, 14ct, and sometimes 18ct gold may necessitate refining and re-alloying due to changes in alloying metals over the years. Unknown alloys, particularly in 9ct rose gold, may be brittle, increasing the risk of cracking. Removal of silicone used in casting metals under 18ct may be required.

Surface Imperfections:

Some minor imperfections on the metal surface may be present in the final finish of the handmade jewellery, contributing to its unique character.

Third-Party Involvement:
- Items entrusted to Benjamin Rain LTD may be sent to third-party entities for various processes, assessments, or services.
- Third parties may include, but are not limited to, gemmological laboratories, stone merchants, or specialised service providers.
- Benjamin Rain LTD does not accept any responsibility for damage or loss of customers items caused by third-parties.
Loss of Items After Posting:
- Benjamin Rain LTD holds no responsibility for any loss or damage to items once they have been posted or shipped.
- Customers are strongly encouraged to utilise reliable shipping methods with tracking and insurance to safeguard their items.
Package Loss Disclaimer:
- In the event of any package being lost during transit, Benjamin Rain LTD disclaims any responsibility.
- Customers are urged to select shipping options that include insurance and tracking to mitigate the risk of loss.
Customer Awareness:
- Customers are responsible for being fully informed and accepting these terms and conditions before engaging in transactions with Benjamin Rain LTD.
- By proceeding with services, customers acknowledge and agree to the stipulated terms, including the acknowledgment that Benjamin Rain LTD is not liable for any loss of items once posted or during third-party processes.

ALL REPAIRS AND BESPOKE AND REMODELING WORK ARE NON REFUNDABLE

ALL DEPOSITS AND WORK IS NON REFUNDABLE

IF YOU HAVE CHOSEN THE INCORRECT RING SIZE, AN ADDITIONAL FEE WILL BE REQUIRED TO RESIZE

Costs and timescales of design and/or repair work are estimates only. If upon inspection further work or parts are found to be required a re-estimate for the cost and the timescale will be provided.

Products deposited with us for design or repair services will only be released for collection on production of the receipt we issued when you deposited the Product with us.

PRICES AND CHARGES

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.

Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.

All prices shown on the website are inclusive of VAT.

All delivery charges are shown as a separate line item on the order summary page.

UK VAT & THE CHANNEL ISLANDS

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

AVAILABILITY

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.

WEBSITE ERRORS

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

BENJAMIN RAIN LTD and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce BENJAMIN RAIN LTD press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

DISCLAIMERS

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and BENJAMIN RAIN LTD Limited disclaims all such representations or warranties. In addition BENJAMIN RAIN LTD Limited makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude BENJAMIN RAIN LTD Limited liability for matters which may not be excluded under any applicable national law.

Neither BENJAMIN RAIN LTD nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. BENJAMIN RAIN LTD does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

BENJAMIN RAIN LTD cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

ONLINE SHOPPING

CONTACT DETAILS

ORDERS

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

EXPECTED ARRIVAL OF DELIVERIES

DELIVERY ADDRESS

LOST PACKAGES (this does not include bespoke/repairs/remodel)

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from BENJAMIN RAIN LTD.

CREDIT/DEBIT CARD PAYMENT

Discount Terms & Conditions

The following terms apply to all promotions unless otherwise specified

Offers apply to full price selected items only, while stocks last and are subject to availability.
Benjamin Rain reserves the right to withdraw or amend this offer at any time.
No cash alternative can be offered.
Offers cannot be used in conjunction with any other promotion or promotion code.
For discounts using a promotion code the discount will be automatically applied to all qualifying products on the basket page when the valid online discount code is entered upon checkout on valid products.
For bespoke jewellery, wedding rings, engagement rings and repairs the discount will be applied when the valid in store discount code is presented to a member of staff on valid products.
Benjamin Rain reserves the right to cancel orders or cashback originating from a website for which the discount code wasn't officially intended.
Only one discount can be used per single transaction.
Delivery is subject to stock/size availability and usually within 1-5 working days.
Offers cannot be used in conjunction with a Gift Card or Reloadable Shopping Card that has been purchased via an affiliate or third party.
Discounts cannot be applied to any design services, including, 3D prints, renders, 3D scans, designs and sketches.
Discounts cannot be applied to any price to get a quote for any jewellery or repairs.

REPAIRS AND BESPOKE COMMISSION

Costs and timescales of design and/or repair work are estimates only. If upon inspection further work or parts are found to be required a re-estimate for the cost and the timescale will be provided.

Products deposited with us for design or repair services will only be released for collection on production of the receipt we issued when you deposited the Product with us.

ALL DEPOSITS AND WORK IS NON REFUNDABLE

Third-Party Involvement:
- Items entrusted to Benjamin Rain LTD may be sent to third-party entities for various processes, assessments, or services.
- Third parties may include, but are not limited to, gemmological laboratories, stone merchants, or specialised service providers.
- Benjamin Rain LTD does not accept any responsibility for damage or loss of customers items caused by third-parties.
Loss of Items After Posting:
- Benjamin Rain LTD holds no responsibility for any loss or damage to items once they have been posted or shipped.
- Customers are strongly encouraged to utilise reliable shipping methods with tracking and insurance to safeguard their items.
Package Loss Disclaimer:
- In the event of any package being lost during transit, Benjamin Rain LTD disclaims any responsibility.
- Customers are urged to select shipping options that include insurance and tracking to mitigate the risk of loss.
Customer Awareness:
- Customers are responsible for being fully informed and accepting these terms and conditions before engaging in transactions with Benjamin Rain LTD.
- By proceeding with services, customers acknowledge and agree to the stipulated terms, including the acknowledgment that Benjamin Rain LTD is not liable for any loss of items once posted or during third-party processes.

ALL REPAIRS AND BESPOKE WORK ARE NON REFUNDABLE

IF YOU HAVE CHOSEN THE INCORRECT RING SIZE, AN ADDITIONAL FEE WILL BE REQUIRED TO RESIZE

ALL DEPOSITS AND WORK IS NON REFUNDABLE

REMODELLING JEWELLERY COMMISSIONS

Risks During Re-modelling:

During the remodelling process, stones, including diamonds, are susceptible to breakage.
The customer assumes full responsibility for any breakage; re-modelling is carried out at their own risk.
Quotes for the replacement of broken stones are provided on a case-by-case basis.

Stone Assessment:

Un-set stones are thoroughly examined for existing damage and assessed for their suitability for re-mounting.
In cases of uncertainty about stone nature, expert stone merchants are consulted for identification.

Identity Confirmation:

Customers have the option to certify the identity of their stones through a gemmological laboratory.
Charges for identity confirmation services apply and can be provided upon request.

Bespoke Design and Trade-In:

Following the removal of stones, the bespoke design service can proceed.
Customers can choose to trade in old gold or platinum, offsetting it against the purchase price of the new item.

Risks of Remodelling from a Melt:

Gold not refined and re-alloyed to 9ct or 18ct may register a lower carat grade at the assay office due to impurities affecting overall carat.
9ct, 14ct, and sometimes 18ct gold may necessitate refining and re-alloying due to changes in alloying metals over the years. Unknown alloys, particularly in 9ct rose gold, may be brittle, increasing the risk of cracking. Removal of silicone used in casting metals under 18ct may be required.

Surface Imperfections:

Some minor imperfections on the metal surface may be present in the final finish of the handmade jewellery, contributing to its unique character.

Third-Party Involvement:
- Items entrusted to Benjamin Rain LTD may be sent to third-party entities for various processes, assessments, or services.
- Third parties may include, but are not limited to, gemmological laboratories, stone merchants, or specialised service providers.
- Benjamin Rain LTD does not accept any responsibility for damage or loss of customers items caused by third-parties.
Loss of Items After Posting:
- Benjamin Rain LTD holds no responsibility for any loss or damage to items once they have been posted or shipped.
- Customers are strongly encouraged to utilise reliable shipping methods with tracking and insurance to safeguard their items.
Package Loss Disclaimer:
- In the event of any package being lost during transit, Benjamin Rain LTD disclaims any responsibility.
- Customers are urged to select shipping options that include insurance and tracking to mitigate the risk of loss.
Customer Awareness:
- Customers are responsible for being fully informed and accepting these terms and conditions before engaging in transactions with Benjamin Rain LTD.
- By proceeding with services, customers acknowledge and agree to the stipulated terms, including the acknowledgment that Benjamin Rain LTD is not liable for any loss of items once posted or during third-party processes.

ALL REPAIRS AND BESPOKE AND REMODELING WORK ARE NON REFUNDABLE

ALL DEPOSITS AND WORK IS NON REFUNDABLE

IF YOU HAVE CHOSEN THE INCORRECT RING SIZE, AN ADDITIONAL FEE WILL BE REQUIRED TO RESIZE

Costs and timescales of design and/or repair work are estimates only. If upon inspection further work or parts are found to be required a re-estimate for the cost and the timescale will be provided.

Products deposited with us for design or repair services will only be released for collection on production of the receipt we issued when you deposited the Product with us.

PRICES AND CHARGES

Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.

All prices shown on the website are inclusive of VAT.

All delivery charges are shown as a separate line item on the order summary page.

UK VAT & THE CHANNEL ISLANDS

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

AVAILABILITY

WEBSITE ERRORS

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

BENJAMIN RAIN LTD and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs.

DISCLAIMERS